EXAM GCX-GCD QUESTIONS FEE | PRACTICE GCX-GCD TEST ONLINE

Exam GCX-GCD Questions Fee | Practice GCX-GCD Test Online

Exam GCX-GCD Questions Fee | Practice GCX-GCD Test Online

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Tags: Exam GCX-GCD Questions Fee, Practice GCX-GCD Test Online, GCX-GCD Exam Format, GCX-GCD Trustworthy Source, GCX-GCD Simulation Questions

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2025 Exam GCX-GCD Questions Fee: Genesys Cloud CX: Developer Certification - Valid Genesys Practice GCX-GCD Test Online

Our Genesys Cloud CX: Developer Certification torrent prep can apply to any learner whether students or working staff, novices or practitioners with years of experience. To simplify complex concepts and add examples, simulations, and diagrams to explain anything that might be difficult to understand, studies can easily navigate learning and become the master of learning. Our GCX-GCD exam questions are committed to instill more important information with fewer questions and answers, so you can learn easily and efficiently in this process. In the meantime, our service allows users to use more convenient and more in line with the user's operating habits of GCX-GCD Test Guide, so you will not feel tired and enjoy your study. With timing and practice exam features, studies can experience the atmosphere of the exam and so you can prepare for the next exam better.

Genesys GCX-GCD Exam Syllabus Topics:

TopicDetails
Topic 1
  • Describe the options to download recordings: This section of the exam measures the skills of a System Administrator and discusses the different ways available to access and download call recordings in Genesys Cloud CX. It includes understanding where recordings are stored and how to retrieve them for compliance and quality purposes.
Topic 2
  • Configure the features of Genesys Cloud CX Collaborate and Communicate: This section of the exam measures the skills of a System Administrator and covers the setup and management of collaboration tools and internal communication features within Genesys Cloud CX. It explains how to configure chat, messaging, and workspaces for teams to work effectively inside the platform.
Topic 3
  • Understand the Genesys Cloud CX Platform: This section of the exam measures the skills of a Developer and covers the core understanding of the Genesys Cloud CX platform. It introduces the platform’s general structure, its major capabilities, and key concepts like organizations, regions, and data models. Students will learn about the general environment where Genesys Cloud CX operates and how different services are organized.
Topic 4
  • Understand API utilization: This section of the exam measures the skills of a Developer and covers general best practices for using Genesys Cloud CX APIs. It explains how to optimize API usage, stay within platform limits, and create efficient integrations that leverage Genesys Cloud capabilities effectively.

Genesys Cloud CX: Developer Certification Sample Questions (Q61-Q66):

NEW QUESTION # 61
Which Genesys Cloud CX feature helps reduce wait time for each call?

  • A. Skill-based Routing
  • B. llVR
  • C. Automatic Call Distribution
  • D. Workforce Management

Answer: C

Explanation:
Automatic Call Distribution (ACD) reduces wait time by efficiently routing incoming calls to the next available and most appropriate agent, minimizing idle time and ensuring quicker response for each customer.


NEW QUESTION # 62
If you have not created any additional templates, you will have several default template options when creating a new script.
These default templates are: (Choose four.)

  • A. Default Callback Script
  • B. Blank Script
  • C. Default Inbound Script
  • D. Collection Script Template
  • E. Default Outbound Script
  • F. Sales Script Template

Answer: A,B,C,E

Explanation:
When creating a new script in Genesys Cloud CX, if no additional templates have been created, the following default templates are available:
Blank Script: A script without any pre-configured components, providing a blank canvas for customization.

Default Callback Script: The default script that pops for callbacks. Use this script if you have not specified another script in Architect to run in response to an in-queue callback action.

Default Inbound Script: The default script that pops for inbound calls.

Default Outbound Script: A default script for outbound dialing. It contains a control for updating contact list fields. When you base a script on this template, you must select a contact list in the script's properties.
Otherwise, Scripter shows no edit fields.


NEW QUESTION # 63
Which of the following statements is NOT true regarding Management Units?

  • A. Management Units partition agents and interactions into logical groups.
  • B. They help you create, manage, and view schedules for a group.
  • C. Agents that handle the same set of interactions should belong to the same management unit.
  • D. A maximum of 100 agents can be added lo a single Management Unit.

Answer: D

Explanation:
Cloud CX supports more than 100 agents per Management Unit. Management Units are used to logically group agents for scheduling and forecasting, and there is no such hard limit of 100 agents per unit.


NEW QUESTION # 64
Which description best describes the goal of the following Analytics Request Body POST to /api/v2/analytics
/conversations/details/query?

  • A. To get all email conversations with more than 15 minutes of Agent Handle Time for a specific queue in descending order.
  • B. To get all email conversations with more than 15 minutes of Agent Handle Time for a specific queue in ascending order.
  • C. To get all email conversations with less than 15 minutes of Agent Handle Time for a specific queue in descending order.
  • D. To get all email conversations with less than 15 minutes of Agent Handle Time for a specific queue in ascending order.

Answer: A

Explanation:
The query specifies "mediaType" as email, indicating that it is focused on email conversations. It filters by
"queueId", suggesting the conversations are filtered by a specific queue. The "Handle"metric is used, and it has a condition of gt 90000, which translates to more than 15 minutes of handle time (since handle time is typically measured in milliseconds, and 90000 ms equals 90 seconds or 1.5 minutes).
This query filters for email conversations where the handle time is greater than 15 minutes, with the results ordered in ascending order based on the conversation start time.


NEW QUESTION # 65
The typing notifications can be sent to the chat window using a POST with the _______________.

  • A. Conversation ID + Member ID
  • B. Conversation ID + Member ID +Session ID
  • C. Conversation ID + Session ID
  • D. Member ID

Answer: A

Explanation:
In Genesys Cloud CX, to send typing notifications to the chat window, you use aPOSTrequest to the/api/v2
/conversations/{conversationId}/participants/{participantId}/typingendpoint. This requires both the Conversation ID and the Participant (Member) ID to correctly identify and notify the specific participant within the conversation.


NEW QUESTION # 66
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If you are applying for the GCX-GCD certification exam, it is great to show your dedication to it. You cannot take it for granted because the Genesys Cloud CX: Developer Certification (GCX-GCD) certification test is tough and you have to pay a good sum for appearing in it. You will lose money and time by studying with GCX-GCD Exam Preparation material that is not updated. So, to avoid your loss and failure in the GCX-GCD exam, you must prepare with actual Genesys GCX-GCD questions from TorrentExam.

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